ONLINE RETURN POLICY
If you are not 100% satisfied with your purchase, you are able to return or exchange the merchandise. Returned products must arrive at our store within 5 business days from the time an order is delivered (this date is determined by the shipping company).Failure to return the original receipt and the diamond certificate (when applicable) will void your return.
Shipping costs for the item will NOT be refunded. We are not responsible for the shipping costs of returning/returned goods.
A restocking fee 10% shall be applied for returned goods.
All items which have been returned will be inspected to determine any considerable use or if any modifications were made. If the returned items have already underwent considerable use or modification (such as ring re-sizing), this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to buyer.
Any custom work (including resizing, custom orders, any dipping of the gold, etc.), lab grown jewelry, and lay-a-way (installment) orders will be exempt from all return and exchange policies. This work (item) is designed for a specific individual and therefore can not be accepted under any pre-existing terms.
Return:
Please carefully package the item you are returning in its original packaging. We are not responsible for the return shipping label.
NOTE : Please DO NOT send items back to us for return after 5 days. If you do, we will hold onto your package until you pay the shipping cost to ship it back.
All returns/trade in/upgrade your jewelry require the original sales receipt.
⛔Deposit must be required on every purchase, and it will be NON-REFUNDABLE.